IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/ngsfp.html
   My bibliography  Save this paper

Evaluasi Produk Dan Pelayanan Di Payless Bintaro Xchange Menggunakan Service Quality

Author

Listed:
  • tannady, hendy

Abstract

Jasa merupakan suatu bentuk kegiatan yang dilakukan oleh satu orang atau lebih, umumnya sifat jasa adalah tidak berbentuk dan tidak menghasilkan kepemilikan. Jasa adalah iniangibility (tidak berwujud dan terpengaruh dengan penjualan sebelumnya) karena jasa yang dibeli pelanggan tidak dapat dihitung, diukur maupun disimpan untuk ditentukan kualitas jasanya. Toko Payless merupakan suatu toko yang bergerak di bidang industri sepatu, payless merupakan salah satu brand yang tersebar di berbagai Negara termasuk di Indonesia, harga yang di tawarkan brand ini terbilang murah. Dalam upaya meningkatkan kunjungan konsumen, sebanyak mungkin Payless dapat mencapai target pemasaran yang terpadu. Pengumpulan data dalam penelitian terdiri dari 2 langkah yaitu Persiapan, tahap ini dilakukan sebelum melakukan penelitian seperti mencari buku, jurnal dan landasan teori yang mendukung penelitian seperti teori kualitas jasa dan servqual. Isi kuisioner yang disusun mewakili 5 dimensi dalam kualitas jasa. Kesimpulan penelitian adalah Atribut pernyataan yang sudah memenuhi harapan pelanggan tidak ada yang bernilai positif.

Suggested Citation

  • tannady, hendy, 2020. "Evaluasi Produk Dan Pelayanan Di Payless Bintaro Xchange Menggunakan Service Quality," OSF Preprints ngsfp, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:ngsfp
    DOI: 10.31219/osf.io/ngsfp
    as

    Download full text from publisher

    File URL: https://osf.io/download/5e1502f6573419026b80347d/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/ngsfp?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Mieke Rahayu & Fahmi Rasid & Hendy Tannady, 2019. "The Effect of Career Training and Development on Job Satisfaction and its Implications for the Organizational Commitment of Regional Secretariat (SETDA) Employees of Jambi Provincial Government," International Review of Management and Marketing, Econjournals, vol. 9(1), pages 79-89.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Racha Saleh & Tarik Atan, 2021. "The Involvement of Sustainable Talent Management Practices on Employee’s Job Satisfaction: Mediating Effect of Organizational Culture," Sustainability, MDPI, vol. 13(23), pages 1-17, December.

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:ngsfp. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.