IDEAS home Printed from https://ideas.repec.org/p/osf/osfxxx/myp8g.html
   My bibliography  Save this paper

Electronic Customer Relationship Management

Author

Listed:
  • , Yangriani

Abstract

E-CRM (Electronic Customer Relationship Management) merupakan sebuah metode yang digunakan untuk mengelola relasi antara perusahaan dengan pelanggannya dengan tujuan untuk meningkatkan loyalitas serta pengkonsumsian produk-produk ataupun jasa yang ditawarkan oleh perusahaan dengan memanfaatkan media elektronik. E-CRM mengacu pada management hubungan terhadap pelanggan melalui media elektronik ataupu dengan kata lain disebut dengan CRM berbasis web yang dilakukan melalui jaringan internet. Dengan adanya E-CRM perusahaan dapat mengintegrasikan dan mengkontamiansikan proses layanan kepada pelanggan dalam bidang penjualan, pemasaran, dan layanan yang dikeluarkan oleh perusahaan seperti produk dan jasanya. E-CRM yang berhasi di terapkan akan memiliki pengaruh yang besar pada e-loyality.

Suggested Citation

  • , Yangriani, 2022. "Electronic Customer Relationship Management," OSF Preprints myp8g, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:myp8g
    DOI: 10.31219/osf.io/myp8g
    as

    Download full text from publisher

    File URL: https://osf.io/download/61f0e93aa241ea081538c4f3/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/myp8g?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yang, Shiyu & Oliver Gao, H. & You, Fengqi, 2022. "Model predictive control in phase-change-material-wallboard-enhanced building energy management considering electricity price dynamics," Applied Energy, Elsevier, vol. 326(C).
    2. Abdullah-Al-Nahid, Syed & Jamal, Taskin & Aziz, Tareq & Bhuiyan, Ashraf Hossain & Khan, Tafsir Ahmed, 2023. "Additive linear modelling and genetic algorithm based electric vehicle outlook and policy formulation for decarbonizing the future transport sector of Bangladesh," Transport Policy, Elsevier, vol. 136(C), pages 21-46.
    3. Mittelman, Gur & Eran, Ronen & Zhivin, Lev & Eisenhändler, Ohad & Luzon, Yossi & Tshuva, Moshe, 2023. "The potential of renewable electricity in isolated grids: The case of Israel in 2050," Applied Energy, Elsevier, vol. 349(C).
    4. Pilotti, L. & Colombari, M. & Castelli, A.F. & Binotti, M. & Giaconia, A. & Martelli, E., 2023. "Simultaneous design and operational optimization of hybrid CSP-PV plants," Applied Energy, Elsevier, vol. 331(C).
    5. Prakash, Abhijith & Ashby, Rohan & Bruce, Anna & MacGill, Iain, 2023. "Quantifying reserve capabilities for designing flexible electricity markets: An Australian case study with increasing penetrations of renewables," Energy Policy, Elsevier, vol. 177(C).
    6. Xu, Jiacheng & Liang, Yingzong & Luo, Xianglong & Chen, Jianyong & Yang, Zhi & Chen, Ying, 2023. "Towards cost-effective osmotic power harnessing: Mass exchanger network synthesis for multi-stream pressure-retarded osmosis systems," Applied Energy, Elsevier, vol. 330(PA).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:myp8g. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.