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MEKANISME KERJA COSTUMER SERVICE DALAM AKTIVITAS OPERASIONAL PT. BANK SYARI’AH MANDIRI (BSM) Tbk CAB. PADANG

Author

Listed:
  • Sari, Rosi Puspita
  • Afriyeni, Afriyeni

Abstract

Tujuan dari penelitian ini adalah bagaimana Mekanisme Kerja Customer Service Dalam Aktivitas Operasional PT. Bank Syari’ah Mandiri Tbk Cabang Padang. Untuk menganalisa data penelitian, penulis menggunakan analisa deskriptif. Metode analisa deskriptif yang dipakai adalah terhadap mekanisme kerja Customer Service di PT. Bank Syari’ah Mandiri Tbk Cabang Padang. Mekanisme kerja CS pada saat pagi hari yaitu menyiapkan counter CS bersih, rapih dan senyaman mungkin. Kemudian pada saat jam kerja CS benar-benar harus fokus terhadap pelayanan kepada nasabah, mulai dari pembukaan dan penutupan rekening Giro, pembukaan dan penutupan rekening Tabungan, pembukaan dan pencairan Deposito, serta melayani semua kebutuhan dan keluhan nasabah. Pada jam istirahat petugas CS harus bergantian, karena counter CS tidak boleh kosong. Kemudian waktu sore hari dan tutup harian, CS harus telah menyelesaikan semua tugas pada hari itu, dan membuat dead-line untuk tugas yang dipending dan akan dikerjakan esok harinya.

Suggested Citation

  • Sari, Rosi Puspita & Afriyeni, Afriyeni, 2019. "MEKANISME KERJA COSTUMER SERVICE DALAM AKTIVITAS OPERASIONAL PT. BANK SYARI’AH MANDIRI (BSM) Tbk CAB. PADANG," OSF Preprints f6j4m, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:f6j4m
    DOI: 10.31219/osf.io/f6j4m
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