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Resiko Operasional Unit Teller Dan Customer Service Pada Pt. Bpd Sumbar Cabang Pembantu Simpang Haru

Author

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  • Sari, Ayu Santika
  • Afriyeni, Afriyeni
  • Tanjung, Mariani St.B

Abstract

This study aims to find out what Operational Risk will occur in the teller and customer service units at PT. BPD Sumbar Subsidiary branch of Simpang Haru. This research data collection method was collected from interviews with relevant units. The data analysis method in this study uses a descriptive method with an inductive mindset that explains the results of research about the facts that occur in the field which are then analyzed according to existing theories. Based on the results of this study found that PT. BPD Sumbar Subsidiary branch of Simpang Haru has conducted monitoring and anticipation of operational risks that will occur in each work unit, especially in the teller and customer service units in order to avoid things that will damage the image and good name of the bank, because the teller and customer service units are merged front liner that will deal directly with customers. The monitoring and anticipation carried out by the bank prove the lack of unwanted events that will occur in the teller unit such as errors in inputting nominal and account numbers at the time of the transaction, underpayment or overpayment to customers, underpayment or excess when receiving customer deposit. As for the customer service unit such as incorrect input of customer data, complaints occur and others.

Suggested Citation

  • Sari, Ayu Santika & Afriyeni, Afriyeni & Tanjung, Mariani St.B, 2020. "Resiko Operasional Unit Teller Dan Customer Service Pada Pt. Bpd Sumbar Cabang Pembantu Simpang Haru," OSF Preprints e3qkg, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:e3qkg
    DOI: 10.31219/osf.io/e3qkg
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