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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Pt.Mandala Multi Finance Saumlaki Kabupaten Kepulauan Tanimbar

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  • Malindar, Balthasar

Abstract

Abstrak Pengaruh Kualitas Pelayanan Terhadap kepuasan Konsumen Pada PT. Madala Multi Finance Saumlaki Kabupaten Kepulaan Tanimbar, penelitian ini dilakukan di kota saumlaki yang berlokua di PT. Mandala Multi Finance. Tujuan dari penelitian ini adalah untuk dapat mengetahui pelayanan yang dilakukan oleh PT. Mandala dan bagaimana Kepuasan konsumen. Adapun dalam penelitian ini objek yang akan di teliti adala pelanggang dari PT. Madala Finace yang berjumlah 50 orang dengan menggunkan metode penarikan Sample Rendom Sampling, dalam penelitian ini peneliti menggunakan alat analisis regresi linier sederhana, Dari hasil uji validitas variabel yang digunakan dalam penelitian, semua variabel yang dijadikan instrumen pertanyaan dalam penelitian memiliki nilai diatas ketentuan dari rtabelyang diketahui, sehingga instrumen pertanyaan yang digunakan dalam penelitian tersebut dikatakan valid atau mampu mengukur data yang dibutuhkan dalam penelitian. Dari hasil penelitian ini didapatkan bahwa variable pelayanan mempengaruhi kepuasan konsumen di Mandala Multi Finace.

Suggested Citation

  • Malindar, Balthasar, 2022. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Pt.Mandala Multi Finance Saumlaki Kabupaten Kepulauan Tanimbar," OSF Preprints dvuy6, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:dvuy6
    DOI: 10.31219/osf.io/dvuy6
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