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A Sensor-fusion Framework for Queue-less Check-out in Retail

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  • Gayen, Tanmoy
  • Shukla, Anil Kumar

Abstract

The brick-and-mortar retail supermarket experience of customers is on the verge of another drastic change, this time enabled by advances in smart technologies. The deployment of queue-less check-out systems has the potential to drive customer satisfaction in years to come. Implementation of such systems require deployment of multiple smart sensor systems based on varied technologies and their seamless integration through sensor-fusion. This paper attempts to break-down these complex systems through a generalized framework. Asensor-fusion based framework is presented which can be used in designing a queue-less checkout system in a retail setting. The frame-work is composed of several independent sensor platforms. Different sensor-technologies can be used in each of the components of the framework either individually or in combination. A brief overview of a number of available sensor-technologies is provided.There are a few enterprises who have successfully commercialized queue-less retail check-out systems, however, very limited information is available in literature on how these systems actually work. Though considerable work has been done in different areas of sensor-technology development, research in ways to integrate multiple systems is still limited. The authors hope that this framework will benefit a wider set of researchers and businesses in designing and implementing such a system.

Suggested Citation

  • Gayen, Tanmoy & Shukla, Anil Kumar, 2019. "A Sensor-fusion Framework for Queue-less Check-out in Retail," OSF Preprints d9xg6, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:d9xg6
    DOI: 10.31219/osf.io/d9xg6
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    1. Verhoef, Peter C. & Lemon, Katherine N. & Parasuraman, A. & Roggeveen, Anne & Tsiros, Michael & Schlesinger, Leonard A., 2009. "Customer Experience Creation: Determinants, Dynamics and Management Strategies," Journal of Retailing, Elsevier, vol. 85(1), pages 31-41.
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