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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Wisatawan Pada Istana Maimun

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  • Sukma, STIM

Abstract

The study entitled the influence of service quality to the satisfaction of tourists in Maimoon Palace to determine whether the quality of the influence of quality of service to the satisfaction of tourists at Maimoon Palace. The population of this study are tourists who visit Maimoon Palace. Sampling method using random sampling counted 103 respondents. This research data is analyzed using Partial Test (t test) and coefficient of determination (R ²) while data processing using SSPS 20. Where previously been through validity test and reability of research instrument. The results showed that based on the test partially indicated that the quality of service has a positive impact on the satisfaction of tourists at Maimoon Palace Medan. While the quality of service ability explain the level of tourist visit is 28,6% while the rest is explained by other variable which is explained which is not intended in this research model

Suggested Citation

  • Sukma, STIM, 2018. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Wisatawan Pada Istana Maimun," INA-Rxiv uj72b, Center for Open Science.
    • Handle: RePEc:osf:inarxi:uj72b
    DOI: 10.31219/osf.io/uj72b
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