IDEAS home Printed from https://ideas.repec.org/p/osf/inarxi/h76uc_v1.html
   My bibliography  Save this paper

Performance Measurement of SMS and/or Chat Service

Author

Listed:
  • Haryadi, Sigit

    (Institut Teknologi Bandung)

Abstract

This paper summarizes my papers and books, which reports on studies concerning the performance measurement of SMS and/or Chat services, particularly on mobile networks. In detail, SMS and/or Chat service quality measurements are grouped into two, the first is a measurement that aims to measure the provider's customer satisfaction, performed by the provider for internal purposes, or to report to the regulator, and the second measurement goal is that the provider and/or by the vendor in relation to the quality assurance provided by the vendor to the provider. In detail, the first type of measurement uses a sampling technique with refer to the subjective method, otherwise, the second type performs aggregate measurements with refer to the Signaling Ladder Diagram of the SMS and/or Chat services.

Suggested Citation

  • Haryadi, Sigit, 2018. "Performance Measurement of SMS and/or Chat Service," INA-Rxiv h76uc_v1, Center for Open Science.
    • Handle: RePEc:osf:inarxi:h76uc_v1
    DOI: 10.31219/osf.io/h76uc_v1
    as

    Download full text from publisher

    File URL: https://osf.io/download/5a9c7206a9181f000d7577d4/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/h76uc_v1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:inarxi:h76uc_v1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://ios.io/preprints/inarxiv/discover .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.