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Trust in peer platform markets: Consumer survey findings

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Abstract

Trust is a key component in peer platform markets (PPMs). In 2016, the OECD’s Committee on Consumer Policy (CCP) produced a report on Protecting consumers in peer platform markets: Exploring the issues. The 2016 report examined a number of the mechanisms that peer platforms have themselves developed to help engender trust in and use of their services (e.g. initiatives such as ratings and reviews) and raised a set of questions for further research and reflection. In order to understand better the role and drivers of consumer trust in PPMs, the CCP conducted an online survey of 10 000 consumers across ten OECD member countries. This report discusses the findings of that survey.

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  • Oecd, 2017. "Trust in peer platform markets: Consumer survey findings," OECD Digital Economy Papers 263, OECD Publishing.
    • Handle: RePEc:oec:stiaab:263-en
    DOI: 10.1787/1a893b58-en
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    Cited by:

    1. van der Cruijsen, Carin & Doll, Maurice & van Hoenselaar, Frank, 2019. "Trust in other people and the usage of peer platform markets," Journal of Economic Behavior & Organization, Elsevier, vol. 166(C), pages 751-766.
    2. Magdalena Wojcik-Jurkiewicz & Aleksandra Lubicz-Posochowska & Marzena Czarnecka & Grzegorz Kinelski & Beata Sadowska, 2021. "Legal Aspects of Sharing Economy: The Case of Games’ Platforms," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 1196-1210.

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