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Accessible and inclusive public communication: Panorama of practices from OECD countries

Author

Listed:
  • Emilie Cazenave

    (OECD)

  • Alessandro Bellantoni

    (OECD)

Abstract

Accessible and inclusive public communication helps to ensure that all citizens, regardless of their circumstances, can be heard and participate in public life. As part of a collaboration with the French Government Information Service and the activities of the OECD Experts Group on Public Communication, this working paper presents a range of practices and lessons learned about accessible and inclusive public communication in OECD member and partner countries, with a particular focus on persons with a disability. It covers trends, successes and challenges related to governance, audience insights and engagement, digital tools and processes, awareness-raising and training, as well as evaluation of accessibility and inclusion in public communication.

Suggested Citation

  • Emilie Cazenave & Alessandro Bellantoni, 2022. "Accessible and inclusive public communication: Panorama of practices from OECD countries," OECD Working Papers on Public Governance 54, OECD Publishing.
    • Handle: RePEc:oec:govaaa:54-en
    DOI: 10.1787/222b62d9-en
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    More about this item

    Keywords

    accessibility; citizen participation; digital; inclusion; public communication; public governance;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • H10 - Public Economics - - Structure and Scope of Government - - - General

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