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Artificial Intelligence and tourism: G7/OECD policy paper

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  • OECD

Abstract

The G7/OECD policy paper on Artificial Intelligence and tourism highlights the potential to harness AI as a tool to promote innovation and the sustainable development of tourism. It discusses the opportunities and risks AI brings, and what this means for tourists, businesses, destinations and governments. Key policy issues are identified, including the need to: i) put in place robust data and consumer protection measures as AI is used to create personalised tourist experiences; ii) monitor the impact on tourism jobs and protect and prepare workers, as AI used to improve operational efficiency; and iii) support tourism businesses, and SMEs in particular, to keep pace with rapid AI developments and comply with evolving legal and regulatory frameworks, while fostering a dynamic environment for innovation.

Suggested Citation

  • Oecd, 2024. "Artificial Intelligence and tourism: G7/OECD policy paper," OECD Tourism Papers 2024/02, OECD Publishing.
    • Handle: RePEc:oec:cfeaab:2024/02-en
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    More about this item

    Keywords

    artificial intelligence; digital transition; G7; innovation; sustainable tourism; tourism;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • Z38 - Other Special Topics - - Tourism Economics - - - Policy

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