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Supporting Quality Jobs in Tourism

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  • Jane Stacey

    (OECD)

Abstract

The tourism sector is highly dependent on quality human resources to develop and deliver a competitive tourism offering. This report examines approaches to encourage the creation of more and better tourism jobs, with a particular emphasis on enhancing the skills and career development opportunities of people employed in tourism SMEs. The contribution quality jobs can make to building a competitive and sustainable tourism sector is discussed. This is followed by analysis of the sector's labour intensity and labour market characteristics, and the implications for attracting, retaining and developing a skilled workforce. Policies and programmes introduced to respond to these challenges and boost workforce development in tourism SMEs are examined and a number of key policy considerations highlighted. The report was reviewed and approved by the OECD Tourism Committee on the 14 January 2015.

Suggested Citation

  • Jane Stacey, 2015. "Supporting Quality Jobs in Tourism," OECD Tourism Papers 2015/2, OECD Publishing.
    • Handle: RePEc:oec:cfeaab:2015/2-en
    DOI: 10.1787/5js4rv0g7szr-en
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    Cited by:

    1. Gazmend Nure & Evelina Bazini & Filloreta Madani, 2020. "SME: Apparently Small But of Great Derivative Value! Literature Review of Tourism SMEs to Create Employment and Access to Finance," Business and Economic Research, Macrothink Institute, vol. 10(2), pages 22-45, June.
    2. Ly, Bora, 2018. "The impact of TVET on Cambodia’s economic development," MPRA Paper 88749, University Library of Munich, Germany, revised 31 Aug 2018.
    3. Fernandez-Abila, Cheryl Joy & Tan, Reynold & Dumpit, Duvince Zhalimar & Gelvezon, Rowena Paz & Arcala Hall, Rosalie & Lizada, Joy & Monteclaro, Harold & Ricopuerto, Junavy & Salvador-Amores, Analyn, 2024. "Characterizing the sustainable tourism development of small islands in the Visayas, Philippines," Land Use Policy, Elsevier, vol. 137(C).
    4. Robinson, Danielle & MacDonald, Terri, 2019. "Tourism workforce development in the Kootenay-Rockies," Annals of Tourism Research, Elsevier, vol. 74(C), pages 204-207.
    5. Vasile Mazilescu, 2019. "Tourism and Travel can Effectively Benefit from Technologies Associated with Industry 4.0," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 53-63.
    6. Azzurra Rinaldi & Irene Salerno, 2020. "The tourism gender gap and its potential impact on the development of the emerging countries," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(5), pages 1465-1477, December.
    7. Costa, Carlos & Bakas, Fiona Eva & Breda, Zélia & Durão, Marília & Carvalho, Inês & Caçador, Sandra, 2017. "Gender, flexibility and the ‘ideal tourism worker’," Annals of Tourism Research, Elsevier, vol. 64(C), pages 64-75.
    8. Ly, Bora, 2018. "Developing the Tourism Talent for Cambodia," MPRA Paper 87957, University Library of Munich, Germany, revised 17 Jul 2018.
    9. Ly, Bora, 2018. "Tourism Talent development for Cambodia," MPRA Paper 88026, University Library of Munich, Germany, revised 19 Jul 2018.

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