IDEAS home Printed from https://ideas.repec.org/p/nmp/nuland/1883.html
   My bibliography  Save this paper

Empresas, capital social y calidad. Un estudio de casos múltiples en Mar del Plata, Argentina

Author

Listed:
  • Castellucci, Daniela I.

Abstract

El artículo presenta los principales resultados de un estudio sobre empresas de servicios turísticos en relación a la gestión de la calidad, desde la perspectiva teórica del capital social. Desde un enfoque cualitativo y tomando la modalidad de estudio de casos múltiples, se indaga en dieciocho empresas turísticas de la ciudad de Mar del Plata el nivel en que se encuentra su cultura de la calidad, y se identifican los factores determinantes en la toma de decisión para la implementación de Sistemas de Gestión de Calidad. Los resultados evidencian que en las empresas analizadas aún no está consolidada una cultura de la calidad orientada hacia la excelencia. Además, los componentes cognitivo y estructural de su capital social están limitando el desarrollo de esta cultura. Así, el perfil cultural organizacional y de la alta dirección, se constituyen en uno de los principales factores restrictivos.

Suggested Citation

  • Castellucci, Daniela I., 2013. "Empresas, capital social y calidad. Un estudio de casos múltiples en Mar del Plata, Argentina," Nülan. Deposited Documents 1883, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
    • Handle: RePEc:nmp:nuland:1883
    as

    Download full text from publisher

    File URL: https://nulan.mdp.edu.ar/id/eprint/1883/1/01484.pdf
    File Function: published
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Isabel Saz-Gil & Ignacio Bretos & Millán Díaz-Foncea, 2021. "Cooperatives and Social Capital: A Narrative Literature Review and Directions for Future Research," Sustainability, MDPI, vol. 13(2), pages 1-18, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nmp:nuland:1883. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Cristian Merlino S. (email available below). General contact details of provider: https://edirc.repec.org/data/femdpar.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.