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The Effects of Customer Choice: First Findings from the Individual Training Account Experiment

Author

Listed:
  • Irma Perez-Johnson
  • Sheena McConnell
  • Paul Decker
  • Jeanne Bellotti
  • Jeffrey Salzman
  • Jessica Pearlman

Abstract

This report presents early findings from the evaluation of the ITA experiment, which aims to provide federal, state, and local policymakers with information on the effectiveness of, and trade-offs inherent in, three different approaches to managing customer choice in Workforce Investment Act training programs. The approaches vary in (1) how a customer's spending is determined, (2) whether counseling is required or voluntary, and (3) how much local staff can restrict training choices. The approaches implemented had an influence on receipt of counseling and likelihood of receiving an ITA but limited impact on training choices.

Suggested Citation

  • Irma Perez-Johnson & Sheena McConnell & Paul Decker & Jeanne Bellotti & Jeffrey Salzman & Jessica Pearlman, 2004. "The Effects of Customer Choice: First Findings from the Individual Training Account Experiment," Mathematica Policy Research Reports 91c2ca23fa9845d99b1b125a8, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:91c2ca23fa9845d99b1b125a87dd608a
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    File URL: https://www.mathematica.org/-/media/publications/pdfs/customerchoice.pdf
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    1. repec:mpr:mprres:5222 is not listed on IDEAS
    2. Sheena McConnell & Elizabeth Stuart & Kenneth Fortson & Paul Decker & Irma Perez-Johnson & Barbara Harris & Jeffrey Salzman, "undated". "Managing Customers' Training Choices: Findings from the Individual Training Account Experiment," Mathematica Policy Research Reports 54a38026bccb44419d1f03664, Mathematica Policy Research.

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