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The rasch model to measure service quality

Author

Listed:
  • Francesca DE BATTISTI
  • Giovanna NICOLINI
  • Silvia SALINI

Abstract

In this paper the Rasch model will be considered, a statistical tool arising from psychometric field, which allows the examination of the service quality through the known variables: for each of those an objective measure is obtained. In particular, the application of Rasch model will concern the quality of university teaching. Moreover a method will be proposed to obtain a segmentation of student population only based on satisfaction index

Suggested Citation

  • Francesca DE BATTISTI & Giovanna NICOLINI & Silvia SALINI, 2003. "The rasch model to measure service quality," Departmental Working Papers 2003-027, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    • Handle: RePEc:mil:wpdepa:2003-027
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