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Where Would You Turn for Help? Older Adults’ Awareness of Community Support Services

Author

Listed:
  • Margaret Denton
  • Jenny Ploeg
  • Joseph Tindale
  • Brian Hutchison
  • Kevin Brazil
  • Noori Akhtar-Danesh
  • Monica Quinlan
  • Jean Lillie
  • Jennifer Millen Plenderleith
  • Linda Boos

Abstract

Previous findings on older adults’ awareness of community support services (CSSs) have been inconsistent and marred by acquiescence or over-claiming bias. To address this issue, this study used a series of 12 vignettes to describe common situations faced by older adults for which CSSs might be appropriate. In telephone interviews, 1,152 adults aged 50 years and over were read a series of vignettes and asked if they were able to identify a community organization or agency that they may turn to in that situation. They were also asked about their most important sources of information about CSSs. The findings show that, using a vignette methodology, awareness of CSSs is much lower than previously thought. The most important sources of information about CSSs included information and referral sources, the telephone book, doctors’ offices, and word of mouth.

Suggested Citation

  • Margaret Denton & Jenny Ploeg & Joseph Tindale & Brian Hutchison & Kevin Brazil & Noori Akhtar-Danesh & Monica Quinlan & Jean Lillie & Jennifer Millen Plenderleith & Linda Boos, 2010. "Where Would You Turn for Help? Older Adults’ Awareness of Community Support Services," Social and Economic Dimensions of an Aging Population Research Papers 272, McMaster University.
    • Handle: RePEc:mcm:sedapp:272
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    File URL: http://socserv.mcmaster.ca/sedap/p/sedap272.pdf
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    More about this item

    Keywords

    aging; community support services; awareness; knowledge; acquiescence bias; vignette methodology;
    All these keywords.

    JEL classification:

    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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