Understanding Coefficient Alpha: Assumptions and Interpretations
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- Smith, Anne M., 1999. "Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales," Journal of Business Research, Elsevier, vol. 46(2), pages 109-120, October.
- Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
- Melvin Novick & Charles Lewis, 1967. "Coefficient alpha and the reliability of composite measurements," Psychometrika, Springer;The Psychometric Society, vol. 32(1), pages 1-13, March.
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