Explicit Continuum Scale Format Reduces The Ceiling Effect In Self-Report Questionnaires Comparing To Likert Response Format
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- Elten Briggs & Fernando Jaramillo & Fabrizio Noboa, 2015. "Explicating customer orientation's influence on frontline employee satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 35(3), pages 133-151, February.
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Keywords
Likert format; continuum; scenario scales; vignette; Rasch; test development;All these keywords.
JEL classification:
- Z - Other Special Topics
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