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Kundvalets effekter och funktionssätt

Author

Listed:
  • Charpentier, Claes

    (Dept. of Business Administration, Stockholm School of Economics)

Abstract

Ett kundvalssystem har införts 2002 inom hemtjänsten inom Stockholms stad.Vilka effekter som detta system har medfört har beskrivits i detta paper.Det visade sig att kvaliten inom hemtjänsten förbättrats;pensioärerna får nu en kvalitativt bättre hemtjänst. De ekonomiska effekterna har ocks studerats. Det visade sig att hemtjänsten blev lite dyrare

Suggested Citation

  • Charpentier, Claes, 2004. "Kundvalets effekter och funktionssätt," SSE/EFI Working Paper Series in Business Administration 2004:1, Stockholm School of Economics.
    • Handle: RePEc:hhb:hastba:2004_001
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