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How Information Systems Enable Digital Transformation: A Focus on Business Models and Value CooProduction

Author

Listed:
  • Marie-Hhllne Delmond
  • Fabien Coelho

    (CRI - Centre de Recherche en Informatique - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres)

  • Alain Keravel

    (HEC Paris - Recherche - Hors Laboratoire - HEC Paris - Ecole des Hautes Etudes Commerciales)

  • Robert Mahl

    (CRI - Centre de Recherche en Informatique - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres)

Abstract

The digital economy has now a widespread impact on the whole economy and leads companies to transform and adopt new competition rules. Our objectives in this paper are: 1) to analyze these evolutions and, 2) to understand the role of informations systems in these changes. We have investigated two opposite environments: a pure Internet player selling an SaaS offering, and a traditional business that distributes products through a physical network of thousands of outlets. Our results show that both Internet players and traditional companies experience changes in the industry value chain, a growing importance of services, and develop new business models focused on an extended value proposition and cooperation with customers. The role of information systems is characterized by the evolution of the IT infrastructure, the expansion of inter organizational information systems and digital platforms and the development of new IT capabilities.

Suggested Citation

  • Marie-Hhllne Delmond & Fabien Coelho & Alain Keravel & Robert Mahl, 2016. "How Information Systems Enable Digital Transformation: A Focus on Business Models and Value CooProduction," Working Papers hal-01985391, HAL.
    • Handle: RePEc:hal:wpaper:hal-01985391
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    Cited by:

    1. Sun-Pyo Lee & Kyungji Kim & Sungbum Park, 2023. "Investigating the Market Success of Software-as-a-Service Providers: the Multivariate Latent Growth Curve Model Approach," Information Systems Frontiers, Springer, vol. 25(2), pages 639-658, April.

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