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Blockchain and agency theory in supply chain management: A question of trust

Author

Listed:
  • Maximiliano Jeanneret Medina
  • Cédric Baudet
  • Jean-Fabrice Lebraty

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

This paper aims to explore how does the introduction of blockchain technologies impact trust in existing supply chain relationships. To do so, we conducted a multiple case study through the lens of agency theory. Three Swiss companies which are carrying out blockchain projects for their supply chain have been analyzed in semi-structured interviews and document analysis. Two significant findings of the impact on principal-agent relationships are stressed. Firstly, blockchain technologies can reduce the asymmetry of information, increase the control of agents, and consequently minimize the trust in the principal towards the agents. Secondly and paradoxically, the control mechanisms inherent in these technologies can decrease the agent's trust in the principal. Thus, questioning trust is necessary, both as an antecedent and an unexpected consequence when adopting blockchain technologies. Finally, we provide guidelines for initiating the adoption of blockchain technologies in supply chains.

Suggested Citation

  • Maximiliano Jeanneret Medina & Cédric Baudet & Jean-Fabrice Lebraty, 2024. "Blockchain and agency theory in supply chain management: A question of trust," Post-Print halshs-04568763, HAL.
    • Handle: RePEc:hal:journl:halshs-04568763
    DOI: 10.1016/j.ijinfomgt.2023.102747
    as

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