IDEAS home Printed from https://ideas.repec.org/p/hal/journl/halshs-02925780.html
   My bibliography  Save this paper

Technologies et métier de service

Author

Listed:
  • Annie Munos

    (ESC Grenoble - Ecole Supérieure de Commerce de Grenoble - EESC-GEM Grenoble Ecole de Management)

Abstract

L'objet de cet article est de définir et d'analyser les incidences qu'ont les technologies sur les éléments qui composent le «métier de service» et l'identité sociale des entreprises de service. Les nouvelles technologies annoncent un processus d'innovation qui devra leur permettre à la fois de mieux «performer» sur leur métier de base mais aussi d'acquérir de nouvelles compétences non directement liées à leur savoir-faire d'origine. Mais dans les deux cas, les entreprises de services devront à la fois gérer un risque marketing certain, d'un strict point de vue du client et un risque managérial impliquant au regard de leur organisation et des collaborateurs qui la composent.

Suggested Citation

  • Annie Munos, 1999. "Technologies et métier de service," Post-Print halshs-02925780, HAL.
    • Handle: RePEc:hal:journl:halshs-02925780
    DOI: 10.7193/DM.017.55.65
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-02925780. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.