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La qualité des études qualitatives : principes et pratiques

Author

Listed:
  • Florence Dano

    (CEROG - Centre d'Etudes et de Recherche sur les Organisations et la Gestion - Université Paul Cézanne - Aix-Marseille 3)

  • Viviane Hamon
  • Sylvie Llosa

    (CEROG - Centre d'Etudes et de Recherche sur les Organisations et la Gestion - Université Paul Cézanne - Aix-Marseille 3)

Abstract

Cet article étudie la question de la qualité des études qualitatives à travers le modèle des « écarts » de Parasuraman, Zeithaml et Berry, référence en matière de conceptualisation de la qualité dans les services. Ce modèle permet d'identifier quatre écarts pouvant nuire à la qualité des études qualitatives. Les auteurs analysent les causes possibles de chacun de ces écarts, soulignent les points de vigilance et développent des propositions pour les réduire.

Suggested Citation

  • Florence Dano & Viviane Hamon & Sylvie Llosa, 2004. "La qualité des études qualitatives : principes et pratiques," Post-Print halshs-02915767, HAL.
    • Handle: RePEc:hal:journl:halshs-02915767
    DOI: 10.7193/DM.036.11.25
    as

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