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Analyser et évaluer les prestations de cohésion sociale “ hors cadre ” des services publics. Le cas des relations de guichet à La Poste

Author

Listed:
  • Jean Gadrey

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Edwige Ghillebaert

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Les services publics contribuent à la cohésion sociale de plusieurs façons. L'une d'elles, assez peu explorée et évaluée, est constituée par l'assistance directe à des publics "défavorisés", dans le cours même des relations de service. Cet article s'intéresse au cas des relations de guichet à La Poste et s'efforce d'évaluer l'importance de ces prestations "sociales", après les avoir réparties en catégories de "problèmes".

Suggested Citation

  • Jean Gadrey & Edwige Ghillebaert & Faïz Gallouj, 1997. "Analyser et évaluer les prestations de cohésion sociale “ hors cadre ” des services publics. Le cas des relations de guichet à La Poste," Post-Print halshs-01114082, HAL.
    • Handle: RePEc:hal:journl:halshs-01114082
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01114082
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