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How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors

Author

Listed:
  • Zouhaïer M'Chirgui

    (CREM, LAREQUAD - Association Euromed Management - Marseille)

  • Thierry Pénard

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

The increasing demand for real-time applications (video conferencing, Internet telephony--VoIP--etc.) delivered over Internet networks requires stringent Quality of Service (QoS) guarantees. Internet traffic routing based on a Best-effort basis can hardly support these QoS requirements. This article argues that Internet services providers should form strategic alliances to coordinate their investments in a new-generation infrastructure that could provide innovative services with QoS guarantees. This is supported by a topological analysis of the interconnection agreements among top-level Internet providers and by the lessons derived from alliances forged in the airline and card-based payment sectors. We conclude that on the Internet, the optimal organizational form should be a centralized alliance with a hub-and-spoke network structure.

Suggested Citation

  • Zouhaïer M'Chirgui & Thierry Pénard, 2011. "How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors," Post-Print halshs-00629487, HAL.
    • Handle: RePEc:hal:journl:halshs-00629487
    DOI: 10.1016/j.emj.2010.12.003
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    Cited by:

    1. D’Ignazio, Alessio & Giovannetti, Emanuele, 2014. "Continental differences in the clusters of integration: Empirical evidence from the digital commodities global supply chain networks," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 486-497.

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