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Rôle de la modélisation par activités et processus sur le modèle organisationnel de la petite entreprise

Author

Listed:
  • Noël Barbu

    (CRGNA - Centre de Recherche en Gestion Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

Abstract

The modelling by activities and process has been mainly used as a tool aid to calculate costs in large organisations. This paper is based on the findings of an engineering research carried out in a small service business to highlight the particular form of the model built in this context. The activity establishes itself as a management centre and the process builds up an organisational dimension. The model of the process is totally transversal to the organisation. This particular shape presents the actors a pertinent base for management leading, cost calculation and quality management. The model is a vector to improve the running of the small business and it becomes the organisational reference by restructuring the relationships between the actors of the organisation.

Suggested Citation

  • Noël Barbu, 2006. "Rôle de la modélisation par activités et processus sur le modèle organisationnel de la petite entreprise," Post-Print halshs-00548083, HAL.
    • Handle: RePEc:hal:journl:halshs-00548083
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00548083
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