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Une Approche Empirique De La Clarification Et De L'Integration Organisationnelles Generees Par L'Analyse Des Processus

Author

Listed:
  • Anne Maurand-Valet

    (PRATIC - Pratiques agro-alimentaires et théories de l'internationalisation du commerce - AU - Avignon Université)

  • Lucile Pedra

    (CREGOR - Centre de Recherche sur la Gestion des Organisations - UM2 - Université Montpellier 2 - Sciences et Techniques)

Abstract

L'hypothèse théorique d'une dimension de clarification et d'intégration de l'organisation suite à la réalisation d'une analyse des processus est tout d'abord établie. L'analyse des processus est ensuite appréhendée d'un point de vue pratique à travers la mise en place d'ERP et à travers les travaux préparatoires à l'obtention de la certification ISO 9000 dans des organisations de tailles différentes et assurant des activités variées. Les conséquences organisationnelles en sont ensuite abordées. Elles confirment l'hypothèse d'une meilleure clarification et intégration de l'organisation et montrent parallèlement l'apparition d'une alternative entre coercition ou apprentissage selon les cas.

Suggested Citation

  • Anne Maurand-Valet & Lucile Pedra, 2007. "Une Approche Empirique De La Clarification Et De L'Integration Organisationnelles Generees Par L'Analyse Des Processus," Post-Print halshs-00534774, HAL.
    • Handle: RePEc:hal:journl:halshs-00534774
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00534774
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    References listed on IDEAS

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    1. Raffi Duymedjian, 1996. "De la contingence des normes : les effets inattendus de l'ISO 9000 dans une «entreprise experte»," Revue d'Économie Industrielle, Programme National Persée, vol. 75(1), pages 95-111.
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      Keywords

      ERP; ISO; Clarification; Intégration;
      All these keywords.

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