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An Analysis of Key Factors for the Success of the Communal Management of Knowledge

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  • Isabelle Bourdon

    (CREGOR - Centre de Recherche sur la Gestion des Organisations - UM2 - Université Montpellier 2 - Sciences et Techniques, MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

  • Chris Kimble

    (CREGOR - Centre de Recherche sur la Gestion des Organisations - UM2 - Université Montpellier 2 - Sciences et Techniques, MRM - Montpellier Research in Management - UM1 - Université Montpellier 1 - UPVM - Université Paul-Valéry - Montpellier 3 - UM2 - Université Montpellier 2 - Sciences et Techniques - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School, Euromed Marseille - École de management - Association Euromed Management - Marseille)

Abstract

This paper explores the links between Knowledge Management and new community-based models of the organization from both a theoretical and an empirical perspective. From a theoretical standpoint, we look at Communities of Practice (CoPs) and Knowledge Management (KM) and explore the links between the two as they relate to the use of information systems to manage knowledge. We begin by reviewing technologically supported approaches to KM and introduce the idea of Systèmes d'Aide à la Gestion des Connaissances SAGC (Systems to aid the Management of Knowledge). Following this we examine the contribution that communal structures such as CoPs can make to intraorganizational KM and highlight some of 'success factors' for this approach to KM that are found in the literature. From an empirical standpoint, we present the results of a survey involving the Chief Knowledge Officers (CKOs) of twelve large French businesses; the objective of this study was to identify the factors that might influence the success of such approaches. The survey was analysed using thematic content analysis and the results are presented here with some short illustrative quotes from the CKOs. Finally, the paper concludes with some brief reflections on what can be learnt from looking at this problem from these two perspectives.

Suggested Citation

  • Isabelle Bourdon & Chris Kimble, 2008. "An Analysis of Key Factors for the Success of the Communal Management of Knowledge," Post-Print halshs-00487656, HAL.
    • Handle: RePEc:hal:journl:halshs-00487656
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00487656
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    References listed on IDEAS

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    1. Richard J. Boland & Ramkrishnan V. Tenkasi, 1995. "Perspective Making and Perspective Taking in Communities of Knowing," Organization Science, INFORMS, vol. 6(4), pages 350-372, August.
    2. Paul Hildreth & Chris Kimble, 2002. "The Duality of Knowledge," Post-Print halshs-00492437, HAL.
    3. Chris Kimble & Paul Hildreth, 2005. "Dualities, Distributed Communities of Practice and Knowledge Management," Post-Print halshs-00492436, HAL.
    4. Mohd Syazwan Abdullah & Chris Kimble & Ian Benest & Richard Paige, 2006. "Knowledge-Based Systems – A Re-Evaluation," Post-Print halshs-00489596, HAL.
    5. Linda Argote & Bill McEvily & Ray Reagans, 2003. "Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes," Management Science, INFORMS, vol. 49(4), pages 571-582, April.
    6. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
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