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Does the standardization of business processes improve management? The case of ERP-Systems

Author

Listed:
  • Tawhid Chtioui

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

ERP systems have currently become tools that enable organizations to standardize business processes. They offer rich functionalities based on best practices. The purpose of this paper is to study the impact of this standardisation on organizations with reference to the different theoretical hypotheses linked to the relation Information Technology / organizational change and according to four firm's cases (Airports of Paris, Pechiney, France Telecom and L'oréal).

Suggested Citation

  • Tawhid Chtioui, 2006. "Does the standardization of business processes improve management? The case of ERP-Systems," Post-Print halshs-00152904, HAL.
    • Handle: RePEc:hal:journl:halshs-00152904
    as

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