IDEAS home Printed from https://ideas.repec.org/p/hal/journl/halshs-00135558.html
   My bibliography  Save this paper

La contribution de l'Internet à la performance d'un yield management hôtelier

Author

Listed:
  • Dhiba Lhajji

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique)

Abstract

Ce papier a pour objectif d'explorer les effets de l'Internet sur la performance du yield management dans les chaînes hôtelières et de déterminer les facteurs explicatifs de ces effets. Appliquées au secteur des services, les techniques du yield management ne cessent de se développer pour s'assurer contre le risque de non remplissage des capacités périssables. En profitant pleinement du développement exponentiel des usages de l'Internet pour bâtir de nouvelles approches exploitant toutes particularités de ce nouveau canal, les offreurs des services établissent un lien étroit et permanent avec leurs clients en leur proposant des produits et services en phase avec leurs attentes..

Suggested Citation

  • Dhiba Lhajji, 2004. "La contribution de l'Internet à la performance d'un yield management hôtelier," Post-Print halshs-00135558, HAL.
    • Handle: RePEc:hal:journl:halshs-00135558
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-00135558. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.