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La famille face au marchand de pompe funèbre : analyse d'une situation de confiance sous contrainte

Author

Listed:
  • Olivier Boissin

    (LEPII - Laboratoire d'Economie de la Production et de l'Intégration Internationale - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique)

  • Pascale Trompette

    (CRISTO - Centre de recherche : innovation sociotechnique et organisations industrielles - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique)

Abstract

Face au deuil, la confiance que place la famille du défunt dans le professionnel des pompes funèbres devrait être inscrite au sein de la relation. Qu'en est-il empiriquement ? Sur la base d'un travail d'enquête auprès des professionnels du marché, l'analyse des dimensions et enjeux spécifiques engagés dans la relation entre les opérateurs funéraires et leurs clients nous conduit à observer un mode de relations, sous contrainte et asymétriques. Nous désignons cette relation de "confiance par contrainte", conduisant la famille à s'appuyer sur d'autres supports de type réglementaire, institutionnel et de réputation afin de réduire les risques associés à une crise de confiance.

Suggested Citation

  • Olivier Boissin & Pascale Trompette, 2003. "La famille face au marchand de pompe funèbre : analyse d'une situation de confiance sous contrainte," Post-Print halshs-00127930, HAL.
    • Handle: RePEc:hal:journl:halshs-00127930
    as

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