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Quelle mesure de la performance pour les démarches de Gestion des Connaissances ?

Author

Listed:
  • Aurélie Dudézert

    (LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec)

  • Agnès Lancini

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

Abstract

An increasing attention is given to Knowledge Man-agement (KM) by many organizations and their KM initiatives recover a variety of forms within the firm. The performance measure, which is a central issue as far as IT governance is concerned, is also an impor-tant question regarding KM initiatives. This article proposes a double focus concerning measures of KM benefits by analysing both theoretical and em-pirical contributions about this subject. This state of art underlines a moving toward integrative models from a theoretical point of view while empirical approaches seem to be in favour of specific metrics. The comparison of both theoretical and empirical contributions aims at constructing a general frame-work to measure KM performance and guiding both practitionners and researchers in a way of improving the measure of the benefits of KM initiatives.

Suggested Citation

  • Aurélie Dudézert & Agnès Lancini, 2005. "Quelle mesure de la performance pour les démarches de Gestion des Connaissances ?," Post-Print halshs-00010025, HAL.
    • Handle: RePEc:hal:journl:halshs-00010025
    as

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