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Warm Her, competent Him: does gender shape user’s trust, value and perceptions of communality and agency during real-time interactions with well-being chatbots
[Elle est chaleureuse, il est compétent : le genre façonne-t-il la confiance, la valeur, la communalité et l’agentivité perçues par les utilisateurs de chatbots de bien-être lors d’interactions réelles ?]

Author

Listed:
  • Agnès Helme-Guizon

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes, UGA - Université Grenoble Alpes)

  • Jade Broyer

    (Enov)

  • Soffien Bataoui

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes, UGA - Université Grenoble Alpes)

  • Mohammed Hakimi

    (University of Prince Mugrin)

Abstract

In total, 474 participants interacted randomly with a gendered male or female chatbot. The results show that the chatbot's gender has no effect on agency or communality but that the latter has a significant positive effect on trust and perceived value, which in turn influences attitudes and intention to use the chatbot.

Suggested Citation

  • Agnès Helme-Guizon & Jade Broyer & Soffien Bataoui & Mohammed Hakimi, 2025. "Warm Her, competent Him: does gender shape user’s trust, value and perceptions of communality and agency during real-time interactions with well-being chatbots [Elle est chaleureuse, il est compéte," Post-Print hal-05018772, HAL.
    • Handle: RePEc:hal:journl:hal-05018772
    as

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