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A multiple-criteria decision-making-quality function deployment approach for third-party logistics selection: application in road freight transport

Author

Listed:
  • Youssef Tliche

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

  • Abdelkader Sbihi

    (BBS - Brest business school)

  • Jomana Leroux

    (UO - Université d'Orléans)

  • Atour Taghipour

    (NU - Normandie Université)

Abstract

This study aims to gain an in-depth understanding of the supplier selection criteria that contribute to satisfying customer requirements. It presents an integrated approach based on quality function deployment and multi-criteria decision-making involving customer requirements in combination with key carrier selection criteria to improve outsourcing quality. The model is applied to outsourcing cases related to road freight transport based on responses from two shipping companies and an international forwarder in France. The results show the relevance of taking customer requirements into account in supplier selection criteria, which fills the gap in customers ignored during the selection process. This may enhance the sustainability of the supplier selection process when facing volatile markets.

Suggested Citation

  • Youssef Tliche & Abdelkader Sbihi & Jomana Leroux & Atour Taghipour, 2025. "A multiple-criteria decision-making-quality function deployment approach for third-party logistics selection: application in road freight transport," Post-Print hal-04982291, HAL.
    • Handle: RePEc:hal:journl:hal-04982291
    DOI: 10.1504/IJBEM.2025.10063852
    as

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