Orchestrating Crowdsourcing Platforms for Innovation: A Review of the Design and Governance Factors that Drive Value Creation

In the search for innovative solutions, organizations are increasingly turning to innovation crowdsourcing platforms to access a large pool of diverse talent. This talent can provide solutions to complex problems that may be outside the organization's traditional scope of expertise. However, a challenge arises: designing mechanisms that foster trust and sustained participation without relying solely on guaranteed contracts, salaries, or rewards. In addition, the question arises as to whether it is more beneficial to integrate this crowd into the business model directly or whether it is preferable to use an intermediary to gain temporary access to this resource. In our research, we explore the design and governance factors that influence the value creation of these platforms. We do so through a systematic literature review, which allows us to identify the boundary resources that have been most frequently addressed in previous studies and discuss the opportunities and implications of their application.