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E-mail overload: Exploring employees' experiences using e-mail during worktime and leisure time and consequences for their subjective well-being

Author

Listed:
  • Ludivine Martin

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, LISER - Luxembourg Institute of Socio-Economic Research, IZA - Forschungsinstitut zur Zukunft der Arbeit - Institute of Labor Economics)

  • Chantal Fuhrer

    (IAE La Réunion - Institut d'Administration des Entreprises - La Réunion - UR - Université de La Réunion)

  • Nicolas Poussing

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, LISER - Luxembourg Institute of Socio-Economic Research)

Abstract

Increased connectivity between employees and their organizations complicates managing information flows and constant availability via e-mail. We classify employees' e-mail experiences using e-mail into groups of e-mail overload based on a boundary perspective and assess its impact and coping mechanisms, from a coping perspective, on subjective well-being. Survey results (N = 1,372) show that (1) e-mail overload during worktime increases job stress and reduces job and life satisfaction; (2) e-mail overload during work and leisure increases job stress and reduces life satisfaction; and (3) having no e-mail overload decreases job stress and improves job and life satisfaction. We formulate implications for research and practice.

Suggested Citation

  • Ludivine Martin & Chantal Fuhrer & Nicolas Poussing, 2025. "E-mail overload: Exploring employees' experiences using e-mail during worktime and leisure time and consequences for their subjective well-being," Post-Print hal-04882827, HAL.
    • Handle: RePEc:hal:journl:hal-04882827
    DOI: 10.1016/j.im.2024.104089
    Note: View the original document on HAL open archive server: https://hal.science/hal-04882827v1
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