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Integrating Generative AI into Work: A Case Study of Changes to Core Job Characteristics

Author

Listed:
  • Etienne Thenoz

    (Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université)

  • Myriam Raymond

    (UA - Université d'Angers, GRANEM - Groupe de Recherche Angevin en Economie et Management - UA - Université d'Angers - Institut Agro Rennes Angers - Institut Agro - Institut national d'enseignement supérieur pour l'agriculture, l'alimentation et l'environnement)

  • Laetitia Monnier-Senicourt

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université)

  • Florence Jacob

    (Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université)

  • Aymeric Hemon-Hildgen

    (ESSCA Research Lab - ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School)

  • Frantz Rowe

    (Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université)

Abstract

Through a case study in a telecommunications operator, we investigate how the integration of Generative Artificial Intelligence (GAI) changes five5 core characteristics of work (Hackman and Oldham, 1976), namely skills variety, task identity, task significance, autonomy, and feedback. By drawing on 37 interviews with users from 4 job families, we identifying 11 themes across which GAIs affect these core characteristics of work. Notably task identity and autonomy are reinforced. Moreover, we discuss the need to consider how integrating GAIs into work challenges the relationships between these core dimensions of work and the psychological states they are posited to induce, namely experienced meaningfulness of work, experienced responsibility and knowledge of actual results.

Suggested Citation

  • Etienne Thenoz & Myriam Raymond & Laetitia Monnier-Senicourt & Florence Jacob & Aymeric Hemon-Hildgen & Frantz Rowe, 2024. "Integrating Generative AI into Work: A Case Study of Changes to Core Job Characteristics," Post-Print hal-04807079, HAL.
    • Handle: RePEc:hal:journl:hal-04807079
    as

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