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Social media interactions, purchase intention, and behavioural engagement on social networking platforms: The mediating role of source and content factors

Author

Listed:
  • G. Onofrei
  • R. Filieri

    (Audencia Business School)

  • L. Kennedy

Abstract

Consumers increasingly interact with multimedia posts shared by peers on social media (SM) platforms. Drawing upon service-dominant logic (SDL) and the information adoption model (IAM), we examine the relationship between Consumer-to-Consumer's (C2C) social media interactions (SMIs, Facebook and Instagram) and consumers' intention (i.e., purchase intention) and behaviour (i.e., behavioural engagement (BE), liking, sharing, commenting), considering the mediating role of source (i.e., source homophily, credibility) and content factors (i.e., content quality). The results indicate that SMIs influence perceived source credibility, source homophily, content quality, and consumers' purchase intention. Furthermore, source credibility and homophily predict BE and partially mediate the relationship between SMI and BE, whereas both homophily and post quality partially mediate the relationship between SMI and purchase intention. This study integrates SDL, the IAM, and source homophily, showing their application to C2C social media conversations, contributing to both theory and practice.

Suggested Citation

  • G. Onofrei & R. Filieri & L. Kennedy, 2022. "Social media interactions, purchase intention, and behavioural engagement on social networking platforms: The mediating role of source and content factors," Post-Print hal-04779119, HAL.
    • Handle: RePEc:hal:journl:hal-04779119
    DOI: https://doi.org/10.1016/j.jbusres.2021.12.031
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    Cited by:

    1. Phillips, Duygu & Moore, Curt B. & Rutherford, Matthew W., 2025. "Legitimating language and emotional tone in antenarratives: A cultural entrepreneurship perspective," Journal of Business Research, Elsevier, vol. 186(C).
    2. Shaheer, Noman & Chen, Liang & Yi, Jingtao & Li, Sali & Su, Huiwen, 2024. "Network effects, word of mouth, and entry performance: A study of digital freemium products," Journal of World Business, Elsevier, vol. 59(6).
    3. SHWEDEH Fanar & DABASH Amro & DABBAGH Tamadher AL & ABURAYYA Ahmad, 2024. "Enhancing Marketing Personalized Shopping Recommendations in the UAE: Leveraging Logic Mining and Advanced Technologies," Foundations of Management, Sciendo, vol. 16(1), pages 345-358.
    4. Junyu Long & Norzaidahwati Zaidin & Xiaojun Mai, 2024. "Social media influencer streamers and live-streaming shopping: examining consumer behavioral intention through the lens of the theory of planned behavior," Future Business Journal, Springer, vol. 10(1), pages 1-17, December.
    5. Liao, Junyun & Chen, Jiada, 2024. "The authenticity advantage: How influencer authenticity management strategies shape digital engagement with sponsored videos," Journal of Business Research, Elsevier, vol. 185(C).

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