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Can the management of patient care activity become visible?
[La gestion de l’activité de prise en charge des patients peut-elle devenir visible ?]

Author

Listed:
  • Aurore Fierobe

    (i3-CRG - Centre de recherche en gestion i3 - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - IP Paris - Institut Polytechnique de Paris - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Philippe Lorino

    (ESSEC Business School)

  • E. Minvielle

    (i3-CRG - Centre de recherche en gestion i3 - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - IP Paris - Institut Polytechnique de Paris - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Joël Perez-Torrents

    (i3-CRG - Centre de recherche en gestion i3 - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - IP Paris - Institut Polytechnique de Paris - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

Abstract

Despite the substantial resources invested in the healthcare system, problems related to dissatisfaction among health professionals persist. The hypothesis put forward in this article is that many issues lie at the level of real activity and the on-the-ground experiences of healthcare professionals. Drawing on an analysis of the administrative burdens, hospital hierarchies, and the coordination of patient pathways, and taking inspiration from pragmatist thinking, an overall diagnosis emerges: healthcare professionals on the ground are developing effective solutions, but these efforts often go unnoticed because they differ from the official reform initiatives in place.

Suggested Citation

  • Aurore Fierobe & Philippe Lorino & E. Minvielle & Joël Perez-Torrents, 2024. "Can the management of patient care activity become visible? [La gestion de l’activité de prise en charge des patients peut-elle devenir visible ?]," Post-Print hal-04764347, HAL.
  • Handle: RePEc:hal:journl:hal-04764347
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