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Poseidon in the land of organizations. Emotional labor forty years after The Managed Heart
[Poséidon au pays des organisations - Le travail émotionnel quarante ans après The Managed Heart]

Author

Listed:
  • Rebecca Dickason

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, UR - Université de Rennes)

Abstract

This narrative review of the literature on emotional labor sets up a conversation between diverse theoretical focuses, disciplines, and research works (either well- or little-known) in order to propose a new narrative around this concept. We develop three streams: (1) emotional labor as an invisible but ubiquitous and potentially deleterious activity, (2) the shift towards a plurality of organizational frameworks, and (3) the forgotten dimensions of emotional labor. This leads us to present a synthesis of emotional labor in the form of a square.

Suggested Citation

  • Rebecca Dickason, 2024. "Poseidon in the land of organizations. Emotional labor forty years after The Managed Heart [Poséidon au pays des organisations - Le travail émotionnel quarante ans après The Managed Heart]," Post-Print hal-04698341, HAL.
    • Handle: RePEc:hal:journl:hal-04698341
    DOI: 10.1684/rfg.2024.29
    as

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