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L'expérimentation "Design de services" : un levier de la conduite du changement en milieu universitaire

Author

Listed:
  • Valérie Guichon

    (USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc)

Abstract

The "Service Design" experiment is a lever for change management, enabling the creation of a community of learners (teachers, staff and elected officials) through a systemic approach in order to make the transformation practices initiated within the framework of the @SPIRE project sustainable, towards an enabling organization.

Suggested Citation

  • Valérie Guichon, 2024. "L'expérimentation "Design de services" : un levier de la conduite du changement en milieu universitaire," Post-Print hal-04697288, HAL.
    • Handle: RePEc:hal:journl:hal-04697288
    Note: View the original document on HAL open archive server: https://hal.science/hal-04697288v1
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