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PDW : Mobilizing the notion of Dysfunction and Mirror Effect : an Innovative Approach to Change Management: How did the diagnosis and mirror effect free people up to take actions for improvement? How did the consultant overcome her own apprehensions and those of management in the face of certain dysfunctions ?

Author

Listed:
  • Mélanie Giraudet

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

For the context, this is an accounting firm with at the time we made interviews and mirror effect 5 partners and 56 employees. They needed support on their managerial practices and on the profession evolution toward digitalization, so I offered them my support with my PDH. To start my intervention-research I interviewed everyone working on the firm to identify dysfunctions and calculate hidden costs by asking questions and their working conditions, work organization, communication coordination cooperation, time management, integrated training, and strategy. To be more specific I interviewed partners and supervisors in individual interviews and non-hierarchical staff in collective interviews.

Suggested Citation

  • Mélanie Giraudet, 2024. "PDW : Mobilizing the notion of Dysfunction and Mirror Effect : an Innovative Approach to Change Management: How did the diagnosis and mirror effect free people up to take actions for improvement? How ," Post-Print hal-04684330, HAL.
    • Handle: RePEc:hal:journl:hal-04684330
    as

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