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The Role of Artificial Intelligence in Improving Hotels Property Management Systems

Author

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  • Nasser Bouchareb

    (UFAS1 - Université Ferhat-Abbas Sétif 1 [Sétif])

Abstract

This paper investigates how Artificial Intelligence (AI) can improve Hotel PropertyManagement Systems (PMS) in the hospitality industry. It traces the evolution of PMS from manual to modern AI-infused counterparts, demonstrating how AI improves effectiveness and guest satisfaction. AI-driven PMS significantly improve efficiency in operations, making hotels more competitive in a dynamic landscape, by focusing on dynamic pricing strategies, real-time brand monitoring, and streamlined customer experiences. The paper highlights the practical significance of AI in the hospitality industry, promoting to a better understanding of technology's role in providing customized services and operational excellence, ultimately improving the quality of travel experiences.

Suggested Citation

  • Nasser Bouchareb, 2023. "The Role of Artificial Intelligence in Improving Hotels Property Management Systems," Post-Print hal-04680595, HAL.
    • Handle: RePEc:hal:journl:hal-04680595
    Note: View the original document on HAL open archive server: https://hal.science/hal-04680595
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    File URL: https://hal.science/hal-04680595/document
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    More about this item

    Keywords

    Artificial Intelligence (AI) Channel manager Hospitality industry Property Management Systems (PMS) Revenue Management JEL Classification Codes: C88 L83 O32; Artificial Intelligence (AI); Channel manager; Hospitality industry; Property Management Systems (PMS); Revenue Management JEL Classification Codes: C88; L83; O32;
    All these keywords.

    JEL classification:

    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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