IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-04601134.html
   My bibliography  Save this paper

From the coffee machine coincidence to scheduling teams meeting : the impact of telecommuting and the customer relation

Author

Listed:
  • Claire Bassin

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

  • Jean-François Gajewski

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

  • Luc Meunier

    (ESSCA - School of Management)

Abstract

The global pandemic vastly expanded reliance on telecommuting, a trend that has persisted even after the conclusion of mandatory lockdown measures. Accordingly, it becomes necessary to address its impact in different industries and on various work outcomes, including auditing. With 18 semi-structured interviews with audit managers and certified public accountants, the current study identifies critical effects, including degraded communications with clients and losses of information, especially "soft" information. Casual conversations, around the proverbial coffee machine, which previously provided unexpected, relevant information, no longer exist. The findings thus suggest that remote audits reduce the quality of auditing, due to the loss of information richness associated with interactions that take place only through video conferencing.

Suggested Citation

  • Claire Bassin & Jean-François Gajewski & Luc Meunier, 2024. "From the coffee machine coincidence to scheduling teams meeting : the impact of telecommuting and the customer relation," Post-Print hal-04601134, HAL.
  • Handle: RePEc:hal:journl:hal-04601134
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04601134. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.