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L'expérimentation "Design de services" un levier en faveur de l'approche systémique

Author

Listed:
  • Valérie Guichon

    (USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc)

Abstract

The "Service Design" experimentation implemented as part of the NCU@SPIRE project at the University of Savoie Mont Blanc serves as a true catalyst for the systemic approach, generating the following induced effects: - Facilitating encounters between different professional profiles on the same theme and with a common goal: student success. - Providing meaning and avoiding injunctions: defining needs collectively for the collective's common goal to be achieved by the collective. - Valuing the engagement and expertise of staff in this organizational transformation and supporting initiatives: highlighting actions noted by staff and currently being considered or implemented. - Valuing and reinforcing actions proposed by the NCU@SPIRE project team to policymakers, teachers, or services to facilitate their implementation.

Suggested Citation

  • Valérie Guichon, 2023. "L'expérimentation "Design de services" un levier en faveur de l'approche systémique," Post-Print hal-04595678, HAL.
    • Handle: RePEc:hal:journl:hal-04595678
    Note: View the original document on HAL open archive server: https://hal.science/hal-04595678
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