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Developing a Scale to Measure Kindness in the Workplace Based on Empathy, Inclusivity, and Recognition of Effort

Author

Listed:
  • Steve Ordener

    (ICN Business School)

  • Silvester Ivanaj

    (ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

  • Olivier Mesly

    (ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

Abstract

The present research, centered around the tenets of data percolation methodology and the Churchill paradigm, aimed to create and validate a scale tailored to measure the construct of kindness in the workplace (KIW), extending beyond simply quantifying acts randomly. We undertook a comprehensive literature review, coupled with expert discussions, to decide on the elements that determine KIW. We then collected the feedback from a diverse group of professionals to test the proposed, emerging model. The result is a multidimensional instrument that captures the three core components of KIW: empathy, inclusivity, and recognition of effort. This tool enhances the existing theoretical discourse on positive workplace behaviors and provides organizations with a metric to evaluate human performance, laying the foundation for custom interventions, and cross-cultural comparisons and industry benchmarks.

Suggested Citation

  • Steve Ordener & Silvester Ivanaj & Olivier Mesly, 2024. "Developing a Scale to Measure Kindness in the Workplace Based on Empathy, Inclusivity, and Recognition of Effort," Post-Print hal-04465004, HAL.
    • Handle: RePEc:hal:journl:hal-04465004
    DOI: 10.3917/grhu.130.0051
    as

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