IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-04463640.html
   My bibliography  Save this paper

Technological innovation, an imperative for digitization of banks and microfinances in search of commercial performance performance
[L’innovation technologique, un impératif pour la digitalisation des banques et des microfinances en quête de performance commerciale]

Author

Listed:
  • Augustin Junior MBAM

    (Université de Douala)

Abstract

This research describes the contribution of technological innovation to the digitalization of banks and MFIs in search of commercial performance. To achieve this, we opted for an exploratory qualitative approach. Based on an individual interview protocol, interviews were conducted with 10 bank and microfinance managers from the main cities of Cameroon (Yaoundé and Douala). The data collected was processed using NVIVO software. Thus, the results to which we arrive identify three main key factors of the contribution of technological innovation to the digitalization of banks and microfinance in search of commercial performance. These factors are linked to customer satisfaction via digital technology, linked to cost reduction via digital technology and linked to competition resulting from the imperative of digital technology. In addition, banks and microfinance come up against fierce competition and need to digitize more thanks to technological innovations in order to better meet the expectations of an increasingly demanding customer base.

Suggested Citation

  • Augustin Junior MBAM, 2022. "Technological innovation, an imperative for digitization of banks and microfinances in search of commercial performance performance [L’innovation technologique, un impératif pour la digitalisation ," Post-Print hal-04463640, HAL.
    • Handle: RePEc:hal:journl:hal-04463640
    Note: View the original document on HAL open archive server: https://hal.science/hal-04463640
    as

    Download full text from publisher

    File URL: https://hal.science/hal-04463640/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Imai, Katsushi S. & Gaiha, Raghav & Thapa, Ganesh & Annim, Samuel Kobina, 2012. "Microfinance and Poverty—A Macro Perspective," World Development, Elsevier, vol. 40(8), pages 1675-1689.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lucia Dalla Pellegrina & Giorgio Di Maio & Paolo Landoni & Emanuele Rusinà, 2021. "Money management and entrepreneurial training in microfinance: impact on beneficiaries and institutions," Economia Politica: Journal of Analytical and Institutional Economics, Springer;Fondazione Edison, vol. 38(3), pages 1049-1085, October.
    2. Katsushi S. Imai & Raghav Gaiha & Ganesh Thapa & Samuel Kobina Annim & Aditi Gupta, 2012. "Financial Performance of Microfinance Institutions-A Macroeconomic and Institutional Perspective," Discussion Paper Series DP2012-04, Research Institute for Economics & Business Administration, Kobe University.
    3. Dan Brockington & Nicola Banks, 2014. "Exploring the Success of BRAC Tanzania’s Microcredit Programme," Global Development Institute Working Paper Series 20214, GDI, The University of Manchester.
    4. Cull, Robert & Navajas, Sergio & Nishida, Ippei & Zeiler, Renate, 2015. "A New Index of the Business Environment for Microfinance," World Development, Elsevier, vol. 70(C), pages 357-388.
    5. Asma Boussetta, 2022. "Microfinance, Poverty and Education," Comparative Economic Studies, Palgrave Macmillan;Association for Comparative Economic Studies, vol. 64(1), pages 86-108, March.
    6. Wagner, Charlotte & Winkler, Adalbert, 2013. "The Vulnerability of Microfinance to Financial Turmoil – Evidence from the Global Financial Crisis," World Development, Elsevier, vol. 51(C), pages 71-90.
    7. Jie Yu & Xiao Han & Baozhen Chen & Jinzheng Ren, 2020. "Estimating the Impact of Poverty Alleviation Microcredit on the Income of Poor Households Using the Propensity Score Matching Method: Evidence from China," Agriculture, MDPI, vol. 10(7), pages 1-19, July.
    8. Takeshi Inoue & Shigeyuki Hamori, 2013. "Financial permeation as a role of microfinance: has microfinance actually been a viable financial intermediary for helping the poor?," Applied Financial Economics, Taylor & Francis Journals, vol. 23(20), pages 1567-1578, October.
    9. Liñares-Zegarra, José & Wilson, John O.S., 2018. "The size and growth of microfinance institutions," The British Accounting Review, Elsevier, vol. 50(2), pages 199-213.
    10. Inoue, Takeshi & Hamori, Shigeyuki, 2011. "Financial permeation as a role of microfinance : has microfinance actually been helpful to the poor?," IDE Discussion Papers 299, Institute of Developing Economies, Japan External Trade Organization(JETRO).
    11. Yogeeswari Subramaniam & Tajul Ariffin Masron & Mastura A. Wahab & Md Aslam Mia, 2021. "The impact of microfinance on poverty and income inequality in developing countries," Asian-Pacific Economic Literature, The Crawford School, The Australian National University, vol. 35(1), pages 36-48, May.
    12. Kamel Bel hadj Miled & Jalel-Eddine Ben Rejeb, 2018. "Can Microfinance Help to Reduce Poverty? A Review of Evidence for Developing Countries," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(2), pages 613-635, June.
    13. Medina-Olivares, Victor & Calabrese, Raffaella & Dong, Yizhe & Shi, Baofeng, 2022. "Spatial dependence in microfinance credit default," International Journal of Forecasting, Elsevier, vol. 38(3), pages 1071-1085.
    14. Giulia Bettin & Claudia Pigini & Alberto Zazzaro, 2020. "Financial inclusion and poverty transitions: an empirical analysis for Italy," Mo.Fi.R. Working Papers 164, Money and Finance Research group (Mo.Fi.R.) - Univ. Politecnica Marche - Dept. Economic and Social Sciences.
    15. Mushtaq, Rizwan & Bruneau, Catherine, 2019. "Microfinance, financial inclusion and ICT: Implications for poverty and inequality," Technology in Society, Elsevier, vol. 59(C).
    16. Sefa K. Awaworyi, 2014. "The Impact of Microfinance Interventions: A Meta-analysis," Monash Economics Working Papers 03-14, Monash University, Department of Economics.
    17. Janda, Karel & Van Tran, Quang & Zetek, Pavel, 2014. "Influence of External Funding on Microfinance Performance," MPRA Paper 58170, University Library of Munich, Germany.
    18. Lee, Chien-Chiang & Lou, Runchi & Wang, Fuhao, 2023. "Digital financial inclusion and poverty alleviation: Evidence from the sustainable development of China," Economic Analysis and Policy, Elsevier, vol. 77(C), pages 418-434.
    19. Ashim Kumar Kar & Ranjula Bali Swain, 2018. "Competition, Performance and Portfolio Quality in Microfinance Markets," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 30(5), pages 842-870, December.
    20. Kwadwo Afriyie & John Kuumuori Ganle & Alexander Yao Segbefia & Pauline Kamau & Grace Wamue-Ngare, 2020. "Contextual Factors Which Affect the Success of Microcredit Programs Among Women in Ghana," Journal of Developing Societies, , vol. 36(2), pages 229-254, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04463640. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.