The impact of the health crisis on passenger rail transport in Morocco and the effectiveness of the measures and initiatives implemented[L'impact de la crise sanitaire sur le transport ferroviaire des voyageurs au Maroc et l'efficacité des mesures et initiatives prises]

This article provides an in-depth analysis of the impact of the global pandemic on the passenger rail sector in Morocco, highlighting the measures and initiatives put in place to ensure passenger safety and confidence. The study examines the impact of the national measures on the Moroccan economy and the various modes of transport, including rail transport. In addition, the article explores strategies deployed to reassure travelers, including health protocols to curb the spread of the virus. The final objective is to provide a comprehensive analysis of the health crisis situation on passenger rail in Morocco. To address this issue, a quantitative questionnaire study was conducted with 246 participants. This study helps us better understand the real impact of the pandemic, in particular on the behavior of travelers, and the measures taken by the ONCF to deal with this unprecedented situation. The results highlight the mixed impact of the health crisis on the ONCF. On the one hand, security concerns have led to a decrease in travel demand, and anti-virus measures have impacted the traveler experience. Nonetheless, the pandemic has also acted as a catalyst for the ONCF's digital transition, leading to notable improvements in online safety and accessibility. These developments underscore the need for the ONCF to continue to innovate and adapt to new realities in order to respond effectively to the changing expectations of travelers.