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Social innovation and the challenges of digital accessibility: The point of view of the digital sector professionals
[Innovation sociale et enjeux de l’accessibilité numérique : le point de vue des professionnels du digital]

Author

Listed:
  • Agnès Ceccarelli

    (ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

  • Mourad Chouki

    (CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School)

  • Sybille Persson

    (CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

Abstract

Even though the COVID‐19 pandemic has represented an intense period of stress and anxiety for individuals, it has also been an opportunity for firms to engage in cause‐related marketing initiatives as a means of providing support and helping them cope with this global pandemic. This study analyzes the influence of cause–brand fit and cause–brand alliance on customer‐based legitimacy and reputation. This study also examines the mediating and moderating roles of trust and betrayal, respectively. Data were collected from 455 participants during the first wave of the pandemic, especially during the first lockdown. The results contribute to unveiling the economic and societal outcomes of cause‐related marketing. The findings also enrich the antecedents of the legitimacy and reputation conferred by customers.

Suggested Citation

  • Agnès Ceccarelli & Mourad Chouki & Sybille Persson, 2023. "Social innovation and the challenges of digital accessibility: The point of view of the digital sector professionals [Innovation sociale et enjeux de l’accessibilité numérique : le point de vue des," Post-Print hal-04316469, HAL.
    • Handle: RePEc:hal:journl:hal-04316469
    DOI: 10.3917/inno.pr2.0141
    as

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