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Managing deviant behavior in knowledge-intensive services
[La gestion des comportements déviants dans les services intensifs en connaissances]

Author

Listed:
  • Faridah Djellal

    (Université de Lille, CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

The objective of this contribution is to analyze, through the behavior of the "employee-service provider", the inefficiency of the labor contract in the performance of certain service functions within firms. The paper examines the "labor relationships" established between the "employee-service provider" in charge of the service function and other employees of the company (especially the internal users or consumers of the service in question). This labor relationship is not always cooperative as far as some agents may be tempted to adopt deviant behaviors in their share of knowledge.

Suggested Citation

  • Faridah Djellal, 2023. "Managing deviant behavior in knowledge-intensive services [La gestion des comportements déviants dans les services intensifs en connaissances]," Post-Print hal-04274691, HAL.
    • Handle: RePEc:hal:journl:hal-04274691
    DOI: 10.48611/isbn.978-2-406-15800-4.p.0097
    as

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